FAQs
Here are the most frequently asked questions about our Broadband, DTH, and OTT services helping you make informed decisions with confidence.
AAA Broadband offers integrated connectivity solutions including high-speed fiber internet (30Mbps to 150Mbps), digital DTH television with 350+ channels, and access to 16+ OTT streaming platforms, all bundled in comprehensive combo plans starting from ₹599/month.
We currently provide services across Shimoga, Bhadravathi, and Davangere in Karnataka, with rapid expansion planned to additional cities. You can check service availability in your area by entering your pincode on our website.
AAA Broadband is the only provider in Karnataka offering true triple-play services with fiber internet, DTH television, and OTT streaming in one connection. Our fiber-optic network delivers symmetric speeds, unlimited data, and 99.5% uptime reliability with local customer support.
Fiber internet uses light signals through glass cables to transmit data at nearly the speed of light, providing consistent speeds, low latency (1-5ms), and unlimited capacity. Unlike copper cables, fiber doesn’t slow down during peak hours and offers symmetric upload/download speeds.
For basic browsing and email: 30Mbps is sufficient. For streaming HD content and video calls: 40-60Mbps is recommended. For 4K streaming, gaming, and multiple devices: 100-150Mbps provides optimal performance. Our fiber plans maintain consistent speeds across all activities.
No, all AAA Broadband plans include unlimited data usage without any fair usage policy restrictions, throttling, or additional charges. You can stream, download, and browse without worrying about data limits.
Our fiber network maintains 99.5% uptime reliability. We provide 24/7 monitoring, proactive maintenance notifications, and rapid technical support with guaranteed response times for service issues.
Yes, we offer attractive annual packages with 12+2 month benefits (14 months for the price of 12) providing significant savings. 6+1 month packages are also available for mid-term commitments.
Our DTH service includes 350+ channels covering entertainment, sports, news, kids programming, and regional content with HD clarity. The complete channel list varies by plan tier and can be viewed on our website.
We provide access to 16+ popular OTT apps including Netflix, Amazon Prime Video, Disney+ Hotstar, and regional streaming platforms. The exact list depends on your plan tier, with premium plans offering access to all available platforms.
OTT streaming requires internet connectivity. However, our integrated approach means your OTT access works seamlessly with your fiber internet connection, ensuring optimal streaming quality without additional bandwidth concerns.
Some OTT platforms may require individual account setup, while others are integrated through our system. Our customer support team assists with initial setup and provides guidance on accessing all included platforms.
First, restart your router by unplugging for 30 seconds. Check all cable connections and run a speed test. If issues persist, contact our 24/7 support at +91-91234567890 or use our mobile app for immediate assistance.
Professional installation typically takes 2-4 hours and is completed within 48-72 hours of order confirmation, subject to technical feasibility. Our technicians handle everything from fiber cable routing to Wi-Fi setup and speed testing.
AAA Broadband provides all necessary equipment including ONT (Optical Network Terminal), high-quality router, and DTH receiver. No additional hardware purchases are required – everything is included in your plan.
While we provide professional-grade routers optimized for fiber speeds, compatible existing equipment can be used. Our technicians will assess your current setup and recommend upgrades if needed for optimal performance.
Our technical team conducts site surveys to determine fiber feasibility. In most cases, we can install fiber infrastructure to your building. The survey is free, and we’ll provide alternative solutions if fiber installation isn’t immediately possible.
All combo plans include high-speed fiber internet, 350+ DTH channels with HD quality, and access to 16+ OTT platforms. Plans start at ₹599/month (30Mbps), ₹799/month (40Mbps), and ₹899/month (100Mbps), plus 18% GST.
No, our pricing is transparent. The monthly plan cost plus 18% GST is your total charge. Installation, equipment, and basic technical support are included. No hidden fees, activation charges, or surprise billing.
Yes, plan changes can be made through our customer portal or by contacting support. Upgrades take effect immediately, while downgrades are processed at the next billing cycle to ensure uninterrupted service.
Common solutions include restarting equipment, checking cable connections, clearing browser cache, and ensuring optimal router placement. Our website has detailed troubleshooting guides, and our support team provides step-by-step assistance.
Our customer service operates Monday to Saturday, 9:00 AM to 6:00 PM. For urgent technical issues, our automated systems and mobile app provide 24/7 access to basic troubleshooting and account management.
Multiple payment options are available: online through our website/app, UPI, net banking, credit/debit cards, auto-debit setup, or cash at authorized collection centers. We also offer payment reminders and due date notifications.
Yes, our customer portal and mobile app provide detailed account information including bill history, usage statistics, payment due dates, and service status. You can manage your entire account digitally.
We provide grace periods and payment reminders before service suspension. Late payment charges may apply as per our terms. Services are restored immediately upon payment, and we offer flexible payment arrangements for customers facing temporary difficulties.