How can we help you?
Welcome to AAA Broadband’s comprehensive support center, designed to provide instant solutions to your connectivity needs. Whether you’re experiencing technical difficulties, need assistance with your account, or want to learn more about our services, our self-service resources and expert support team are here to ensure you get the most from your high-speed fiber connection.
Plans & Packages
Understanding Your AAA Broadband Options
Explore detailed information about our fiber broadband, DTH, and OTT combo packages designed for every household need. From our entry-level Starter Pack at ₹599 to our Premium Plan for power users, discover which plan delivers optimal value for your digital lifestyle.
Key Topics Covered:
- Speed comparisons across all plans (30Mbps to 150Mbps)
- Bundle benefits combining internet, TV, and OTT services
- Long-term package savings with 6+1 and 12+2 month offers
- Upgrade and downgrade procedures for existing customers
- Regional availability across Shimoga, Bhadravathi, and Davangere
Payments
Simple, Secure Payment Solutions
Manage your AAA Broadband account with multiple convenient payment options designed for hassle-free bill management. Our secure payment systems ensure your financial information remains protected while providing flexibility in how and when you pay.
Payment Methods Available:
- Online payments through our customer portal and mobile app
- UPI and digital wallet transactions for instant processing
- Auto-debit setup for seamless monthly payments
- Cash payments at authorized collection centers
- Bank transfer and NEFT options with detailed payment instructions
Billing Support:
- Understanding your monthly bill breakdown
- Viewing payment history and outstanding balances
- Setting up payment reminders and due date notifications
- Resolving billing discrepancies and refund procedures
Installation and Setup
Professional Fiber Installation Process
Our certified technicians ensure seamless fiber-to-the-home installation with minimal disruption to your daily routine. Understanding the installation process helps you prepare for your appointment and ensures optimal network performance from day one.
Pre-Installation Preparation:
- Site survey and infrastructure assessment procedures
- Identifying optimal router placement for maximum Wi-Fi coverage
- Clearing installation pathways and ensuring power outlet availability
- Understanding aerial vs. underground cable installation options
Installation Steps:
- Fiber Cable Routing: Professional laying of fiber-optic cables from street to home
- ONT Installation: Optical Network Terminal setup inside your premises
- Network Configuration: Router connection, Wi-Fi setup, and speed testing
- Service Activation: Complete testing of internet, TV, and OTT services
Post-Installation Support:
- Router configuration and Wi-Fi password setup guidance
- Device connection assistance for smartphones, laptops, and smart TVs
- Speed optimization tips for maximum performance
Complaints and Issues
Quick Resolution for Common Problems
Our troubleshooting guides help you resolve most connectivity issues independently, saving time while ensuring uninterrupted service. For complex problems requiring technical expertise, our support team provides rapid resolution with clear communication throughout the process.
Common Issues and Solutions:
Slow Internet Speeds:
- Run speed tests to verify actual vs. subscribed speeds
- Restart modem and router by unplugging for 30 seconds
- Check for background applications consuming bandwidth
- Optimize Wi-Fi placement and reduce interference
Connection Drops or Instability:
- Inspect all cable connections for damage or loose fittings
- Ensure router has adequate ventilation to prevent overheating
- Update router firmware through admin panel settings
- Check for network congestion during peak usage hours
Wi-Fi Related Problems:
- Verify Wi-Fi password and network selection
- Move closer to router or use Wi-Fi extenders for better coverage
- Switch between 2.4GHz and 5GHz bands for optimal performance
- Restart Wi-Fi adapter on devices experiencing connectivity issues
Complete Internet Outage:
- Check modem and router status lights (green/blue indicates normal operation)
- Verify all power connections and cable integrity
- Contact AAA Broadband to check for area-wide service issues
- Power cycle all network equipment in proper sequence
Your Questions, Answered
Here are the most frequently asked questions about our Broadband, DTH, and OTT services helping you make informed decisions with confidence.
Our fiber-optic network delivers consistent speeds from 30Mbps to 150Mbps with symmetric upload/download capabilities. Unlike traditional broadband, fiber maintains speed consistency even during peak usage hours, ensuring reliable performance for streaming, gaming, and work-from-home activities.
Professional installation typically takes 2-4 hours depending on your home’s infrastructure. Our technicians handle everything from fiber cable routing to complete network setup, including Wi-Fi configuration and speed testing to ensure optimal performance.
While our service includes a professional-grade router optimized for fiber speeds, you can use compatible existing equipment. Our technicians will assess your current router’s capabilities and recommend upgrades if needed to maximize your fiber connection’s potential.
Our combo packages include access to 16+ popular OTT platforms including Netflix, Amazon Prime Video, Disney+ Hotstar, and regional content providers. The complete list varies by plan tier, with premium packages offering access to all available streaming services.
Our 24/7 support team provides multiple contact methods including phone, live chat, and mobile app assistance. Most common issues can be resolved through our self-service troubleshooting guides, while complex problems receive priority technical support with guaranteed response times.
All AAA Broadband plans include unlimited data usage with no throttling or fair usage policy restrictions. Enjoy unlimited streaming, gaming, and downloading without worrying about additional charges or speed reductions.
Plan changes can be requested through our customer portal, mobile app, or by contacting our support team. Upgrades take effect immediately, while downgrades are processed at the next billing cycle to ensure uninterrupted service.
Yes, our technical support covers complete network setup including Wi-Fi configuration, device connectivity assistance, and optimization guidance. We help connect smartphones, laptops, smart TVs, and other devices while ensuring optimal performance across your home network.
Still have questions? Call us on 1800-101-123456
Our dedicated support team is available to provide personalized assistance for any concerns not addressed in our self-service resources. Whether you need technical support, billing assistance, or service information, we’re committed to delivering exceptional customer service that keeps you connected.