Introduction
At AAA Broadband, your privacy is our priority. We are committed to protecting the personal information you share with us while using our high-speed fiber internet, digital TV, and OTT streaming services. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, apps, and services.
Information We Collect
To provide seamless connectivity and premium entertainment, we may collect the following types of information:
Personal Information: Name, contact details, address, payment information, and identification documents for account setup and verification purposes.
Usage Data: Details about your internet usage, service subscriptions, device information, and interaction with our digital platforms to improve service quality.
Technical Data: Network logs, IP addresses, browser types, and location data collected automatically to diagnose issues and enhance network performance.
Communication Data: Records of your interactions with our customer support team via phone, chat, or email for quality assurance and service improvement.
How We Use Your Information
Your data is used strictly to:
Provide and manage your broadband, DTH, and OTT services.
Process payments and billing securely.
Enhance and tailor our service offerings to your preferences.
Communicate important service updates, promotional offers, and policy changes.
Comply with legal and regulatory obligations.
Prevent fraudulent or unauthorized activity on your account.
Information Sharing and Disclosure
AAA Broadband does not sell or rent your personal information. We only share data:
With trusted third-party service providers who assist us in delivering our services under strict confidentiality agreements.
When required by law enforcement or governmental authorities in compliance with legal processes.
To protect our rights, property, and safety, as well as that of our customers and the public.
Data Security
We employ industry-standard security measures including encryption, firewalls, and multi-factor authentication to safeguard your information against unauthorized access, disclosure, alteration, and destruction. Our systems undergo regular security audits and updates to maintain data integrity.
Your Rights and Choices
You have the right to:
Access and update your personal information through our customer portal or by contacting support.
Opt out of receiving promotional communications while continuing to receive essential service information.
Request deletion or correction of inaccurate data in accordance with applicable laws.
Understand our data retention practices and request data portability when applicable.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionalities on our site.
Children’s Privacy
Our services are intended for adult customers. We do not knowingly collect personal data from children under the age of 18. If you are a parent or guardian and believe we have collected data from a minor, please contact us immediately.
Changes to This Privacy Policy
AAA Broadband reserves the right to update this Privacy Policy as technology and legal requirements evolve. We will notify you of significant changes via website updates, email, or direct communication. Please review this policy regularly to stay informed.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your data privacy, please contact our Data Protection Officer at:
Email:
Call Us: +91-91234567890, +91-91234567891
Address: Mukambika Complex, 1st Floor, NT Road, Bus Stand, Shivamogga, Karnataka 577201